Does brand loyalty come from family word of mouth?

During nearly 20 years of marriage I think on two or three occasions my wife and I have discussed the laundry detergent that she uses. As a pragmatist, I have often come across less expensive generic detergents, which she refuses to use. I can't even get her to try anything else, even once!

Social Networking Strategy for Utah Companies

I recently organized a Facebook group called Utah CEOs with a Facebook Strategy. Now I wish I had named it better. It should be something like Utah Executives who Have or Want to Have a Social Networking Strategy. The first event had more than 30 attendees. One of them blogged a summary of the Facebook Strategy lunch that we held this week, and said it was very worthwhile.

Facebook Strategy Lunch for Utah Executives

I organized a Facebook Group for Utah CEOs who have a Facebook strategy or want to develop one. I wish I could change the name of the Facebook Group, but Facebook doesn't allow that. I can see why. What if someone set up a group called "Mothers Against Drunk Driving" and got a million members, and then arbitrarily decided to change the name of the group to "We Love Beer." The creator of a group can control a lot of things, but can't change the name after people have joined it.

The long term cumulative impact of guerilla marketing

In December a panel of internet entrepreneurs shared their stories and their keys to success with my BYU marketing and Provo Labs Academy students. One young woman told how she had teamed up a few years ago with her brother to start an ecommerce site, selling a very unusual niche product. They did almost $1 million in revenue last year. One student asked her how long it took for her sales to take off initially. Her answer surprised me: she worked for an entire week before she had her first sale.

Influencing Key Influencers

While I was on vacation last week, I caught a USA Today article (I love USA Today) entitled "Using Blogs for Buzz" by Kim Hart. You can find her original article about getting bloggers to write about your product on the Washington Post web site.
When Nokia Corp. released its camera smartphone last fall, the marketing campaign cut back on news releases and flashy ads. Instead, the company sent sample products to 50 tech-savvy amateur bloggers with a passion for mobile phones.

Seth Godin Live

Last Thursday in New York I heard Seth Godin in person for the first time. I've been learning from him for many years, ever since I read "Permission Marketing," which is still my favorite Seth Godin book -- a must read for anyone doing business in the age of web sites and email. I like a lot of things about Seth. For one, he is a family man. A friend of mine tried to get him to speak at a Utah convention, but he rarely travels west of the Mississippi -- it takes him away from his family for too long. I really enjoyed his presentation.