Are You Talking to Your Customers?

Imagine working for years at a company, developing products or services, and not knowing what your customers think of them. I think the vast majority of employees are in that situation--nearly completely disconnected from their customers. Yes, companies have technical support people and sales people who talk to customers, but what about executives and senior managers? The people making the big decisions often have little if any "customer capital" -- or knowledge of what the customers want and think.

Utah Companies Getting Big, Making Acquisitions

Wasatch Digital IQ has a nice article about Utah's deal flow in 2005. A great quote from Steve Grizelle about several Utah companies getting big and acquiring other companies. I'm particularly impressed to learn that SkyWest is now the nation's largest regional carrier with 2,400 daily flights and 14,000 employees. Here's a very intesting fact: SkyWest has 380 aircraft compared to Southwest's 441 aircraft. (Probably a major difference in the size of the aircraft, though, I'm guessing.)