Thanks to Ryan Money (Junto 2005), I got a copy of the handouts Will and Amy used in today's UITA breakfast.
Keys to Management Success - Will West, Control4
Hire right. In fact, hire people that are better than you are. If you don't you can't grow an exceptional organization. Do this right, and 80% of your job is done. Do this wrong, and you'll sink.Be yourself. Don't try to be the manager you read in a book. Use those learningÃ‚?s to mold your approach, but don't try to become someone else. You aren't, and you probably won't do it well.
Create passion. Retention, extra hours, loyalty to the business, etc. are all easier when your management team believes in a vision. Help your team understand why you are going to change your little comer of the world.